A friend of mine was very frustrated that she asked me to post about her experience with her online order from X-CITE
"I've ordered the Blueair Sense - Powder Blue yesterday along with 3 other appliance as a set of gift for a dear friend. Today, I've called the customer service to check when they'll deliver my order. Guess What?! They told sorry we are out of the Blueair sense, we don't have it anymore! also we are out of one another items as well, we no longer have them anymore.
I was like.. How come it did not show up during my purchase and adding the item that it was sold out in your website?!! Well her answer was: Because it was for the display that's why it was showing. I did not really know whether to laugh or to shout! What A shame!
What is really really annoying is that when I asked for a refund, they told me it takes 3 weeks for the money to be refunded to your account!
Customer Service: Ma'am we tried to call you yesterday! isn't your number 600 ..
I said: What! it isn't !! Then she repeated again your number 600.. bla bla bla..
OMG It was the product number that they were trying to call!!!!!!!!!!!
I then said: Does it really make any difference if I answered your call yesterday? Would the money take less than 3 weeks instead? No ma'am it still need to take 3 weeks to be processed.
P.S. X-CITE RUINED MY BIRTHDAY GIFT!! I SHOULDN'T HAVE READ THE UNREALISTIC REVIEWS IN THEIR WEBSITE."